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Privacy Policy

 

Effective Date: October 31, 2024

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At Forward Training, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our website, services, and communications.

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1. Information We Collect

We collect personal information to provide you with our services effectively. The types of information we collect include:

  • Personal Details: Name, email address, phone number, and other contact information provided during registration or inquiries.

  • Fitness and Health Information: Health history, fitness goals, and preferences that help us customize your training experience.

  • Payment Information: Payment details are collected securely via our third-party payment processors.

  • Website Usage Information: Data such as IP address, browser type, pages visited, and actions taken on our website to enhance user experience and website functionality.

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2. How We Use Your Information

We use the information we collect to:

  • Provide and personalize our services to meet your fitness needs.

  • Communicate with you about your sessions, bookings, promotions, and updates.

  • Improve our services and website functionality based on user interactions and feedback.

  • Process payments securely through trusted third-party providers.

  • Comply with legal requirements, prevent fraud, and ensure the security of our website and users.

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3. Sharing Your Information

Your information is only shared as necessary to deliver our services and fulfill legal obligations. We may share your information with:

  • Service Providers: Trusted third-party vendors, such as payment processors (e.g., Stripe) and scheduling platforms, to facilitate our services.

  • Legal and Regulatory Bodies: In compliance with legal requirements or to protect our rights, property, or safety.

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We do not sell, rent, or trade your personal information with any third parties.

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4. Security Measures

We implement reasonable security measures to protect your information, including data encryption, secure servers, and restricted access to personal data. While we strive to safeguard your information, no method of transmission over the Internet or electronic storage is completely secure.

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5. Your Rights

You have the right to:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information where applicable.

  • Objection: Object to the processing of your information in certain situations.

  • Data Portability: Request a copy of your data in a structured format.

To exercise these rights, please contact us using the details provided below.

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6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience on our website. Cookies help us understand how you interact with our site, personalize content, and measure website performance. You can control your cookie settings through your browser.

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7. Updates to this Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically for any changes. If there are significant changes, we will notify you through email or our website.

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8. Contact Us

For any questions regarding this Privacy Policy or your data rights, please contact us:

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Forward Training
Email: kevin@forwardtraining.ca
Phone: 647-967-4719

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